Our Company

Bd.C2, No.999 East Gaolang Road, Wuxi, 214124, China
Monday - Friday 8:30 A.M - 5:30 P.M
Tel: 0510 88705530
hymatt@hymatt.com

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FAQs

Our most frequently asked questions

How do you ensure product consistency and traceability?

Each cell is capacity‑matched, and every module/system undergoes burn‑in, capacity calibration, and functional testing before shipping. Key components and finished goods have unique serial numbers for full traceability to batch and test data.

What after‑sales services does HyMatt provide?

We offer a standard 12‑month product warranty (extendable to 24‑60 months). Services include: remote technical support (24/7 response), on‑site diagnosis, spare parts replacement, and periodic inspection (for system‑level projects). Overseas customers are supported via local partners.

Do you accept small or sample orders?

For standard HyMatt‑P1, sample orders of 1‑2 units are accepted. For custom systems, the MOQ is typically one complete LanghESS‑S1 system (4‑8 modules). Negotiable.

Does HyMatt offer OEM/ODM services?

Yes. We offer OEM/ODM services to customize battery modules, BMS strategy, enclosure, connectors, and branding. Ideal for system integrators or shipyards.